How to ask for help?

The steps how you can create a ticket issue on our system support forum.

  1. Click to your avatar
  2. Click to your username
  3. Click to message link
  4. Click to new message button
  5. Modal open you need fill your issue info.
  • Input Add a user please select “Support-Lekima” or “Support-Oreo”

The issue format you can check here: Issue Template for Bug Report

For new user can’t create ticket because by default, all new users start out at trust level 0, meaning trust has yet to be earned. These are visitors who just created an account, and are still learning the community norms and the way your community works. New users’ abilities are restricted for safety – both theirs and yours.

Trust user ( Requires topics entered 3, Requires read posts 3, Requires time spent mins 5mins, and check Term and Privacy page).

The issue will not get answer in this case:

  1. User not update purchase code
  2. Purchase code, and user share for other account login.
  3. Missing info Issue Template for Bug Report
  4. Over 6 month supports.